Microsoft says it's investigating the issues with the unresponsive Guide button

September 2022 · 3 minute read
xbox controller

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    • Please note that, If you’ve been having issues where the Xbox Guide button lately, and it appears to be slow and unresponsive, you’re not alone.

    Many users have been affected by this issue and Xbox Engineering Lead Eden Marie has officially confirmed the team is trying to figure out what is causing it.

    Multiple Xbox users have reported such problems recently, saying that the guide button has a laggy response, which triggered developers to get this sorted out as soon as possible.

    Xbox Insiders, if you witness a slow response to the Guide button, please immediately file a bug using the Guide -> Guide Performance category. We've added more logging to try and nail down what's going on.

    — Eden Marie (@neonepiphany) January 5, 2022

    The Xbox team is trying to solve the controller problem

    it was also confirmed that the issue is widespread and affects everybody, but the team is hoping to get enough logs from Insiders to diagnose the issue thoroughly.

    Furthermore, users report this issue to be even worse with certain types of games, so it’s best you pause gaming for a little bit until this is fixed, if it really stops you from actually enjoying it.

    Xbox One and Xbox Series X/S users have been experiencing issues with the Guide button for a number of weeks.

    Since it was confirmed that this nasty issue has spread to a large number of users both inside and out of the Xbox Insider Program, it’s clearly a priority for the company.

    Because of this problem, there is an estimated 5-10 second delay between pressing the Xbox Wireless Controller’s Guide button and the menu popping up on the screen.

    And although this doesn’t necessarily affect the gameplay experience, it does hinder the quality of life use of the console.

    The silver lining here is that the Xbox team is already aware of the issue and is actively trying to diagnose and solve the problem.

    However, it won’t be easy, considering they require a bit of crowdsourcing to find the cause. Filing a bug report immediately after experiencing an issue may help expedite the process and help a fix to rollout.

    Have you also been experiencing this problem with your Xbox controller? Let us know in the comments section below.

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