Netflix black screen on Windows 10/11 [8 tested methods]

We all know how annoying it is to load your favorite Netflix show only to discover it prompts you with a black screen.
Luckily for you, we've got quite a few methods you can fix Netflix. Check them out and make sure you don't skip any of them.
Visit our Netflix Troubleshooting Hub to learn how you can fix common Netflix issues.
Check out our dedicated Netflix section for more awesome guides and tips & tricks.

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When you’re getting a Netflix black screen when you try to launch or watch Netflix, the issue may be with your device more than it is the service itself.

Here are some solutions you can take to fix Netflix black screen issues if you’re using a Windows computer or device.

How do I fix Netflix black screen on Windows 10?

Sometimes certain programs on your PC may refuse to run as intended without administrator rights.

If you do have admin rights on your computer, make sure you run your browser with administrator privileges specifically.

Here’s how you can do that:

Quit and exit any or all open browser windows

Click the Start button

Select All apps

On the list of items, right-click your preferred browser icon (Internet Explorer, Firefox, Chrome or Opera)

Select Run as administrator

Select Allow or click Yes if prompted to

In the new window, try to play your favorite flick or show again

If you manage to fix the Netflix black screen and you’re able to stream Netflix shows or movies, then the problem is that your account doesn’t have admin rights.

In this case, you can ask for rights on your account.

Follow the steps below to clear Netflix cookie from your browser:

Go to www.netflix.com/clearcookies

You will be signed out of the account

Click Sign in

Enter your Netflix email and password

Try to launch Netflix again

If this doesn’t fix the Netflix black screen, try the next solution.

Here’s how to execute this:

Close all open browser windows

Launch the Task Manager

Make sure your browser isn’t still open

Launch your browser

Try to stream Netflix again

Does this resolve the Netflix black screen issue? If not, try the next solution.

Take the steps below to execute this:

Click on the Chrome menu (three dots at the top right corner) on the toolbar

Select Settings

Select Advanced at the bottom as you scroll down

Go to Privacy

Select Clear Browsing Data

Go to the Clear the following items from the drop-down box

Select the Beginning of time

Check media licenses

Select Clear browsing data

Launch Netflix again

Sometimes your display drivers may be outdated, which can cause a wide assortment of issues, including black screen in various apps.

To rule this out, check if you have installed the latest version of your display drivers.

However, you shouldn’t rely exclusively on Windows’ built-in driver checker/installer.

Go to the website of your graphics card’s manufacturer, download the latest drivers and install them manually.

If you’re using the Windows 10 Netflix app, you can try resetting it and making sure it has appropriate permissions:

Press Window key + I to open the Settings app

Choose Apps

Click on the Netflix app and open Advanced options

Click Reset and then check permissions

Start Netflix and try to load any content

Antivirus software can sometimes interfere with the Netflix player for streaming shows and movies.

In this case, you can disable antivirus software temporarily then try to play your movie or show again.

If it works after trying this method, then your antivirus is either outdated, or it’s preventing Netflix from playing.

Thus, you may need to update your antivirus or switch to a better alternative.

Conclusion

All things considered, if you encounter the black screen issue on your computer, don’t fret; there are many ways you can fix it.

We recommend you to try all of our suggested fixes.

Which one of them worked best for you? Leave us your feedback in the comments section below.

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