- Microsoft Teams is a collaboration tool that can handle any challenge you throw at it
- The platform allows users to add guests to channels and teams. Guest are persons outside your organization
- If you can't add new guests to Microsoft Teams, read this guide to learn why that happens and how to fix it. This guide is part of our Microsoft Teams troubleshooting hub
- Visit our Microsoft Teams Hub for additional guides, as well as tips and tricks on how to become a MS Teams power user.
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Microsoft Teams allows the admins to add guests to a team in the Teams client or from the admin center. However, some users have reported “Microsoft Teams cannot add guest” issue. This is also discussed in the Microsoft Community forum:
I am, already busy on this issue for about few days and tried nearly anything to fix this, but no luck.
In Teams still that msg appears “we didn’t find any matches” if I enter an ‘outside organisation’ email address.
If you are also troubled by this problem, here are a couple of troubleshooting steps to resolve it.
What I can do if I am unable to add guest users to Microsoft Teams?
1. Checklist to add a guest to Microsoft Teams
2. Grant access using PowerShell command
Set-MsolCompanySettings -UsersPermissionToReadOtherUsersEnabled $True
3. Check for latency issues
4. Update Microsoft Teams
Microsoft Teams will download and install any pending updates. The desktop client automatically checks for updates each time your login. However, you can manually check for any pending updates as well.
If you have any syncing problems in Microsoft Teams, take a look at this dedicated article and solve them easily.
Conclusion
Microsoft Teams cannot add guest issues occurs due to temporary latency problem, and most of the time can be solved by entering a PowerShell command. Do let us know which step helped you fix the problem in the comments.
Also, leave there any other questions or suggestions that you may have and we’ll be sure to check them out.
- What can Microsoft Teams guest users do?
Microsoft Teams guests can access existing team channels and chats and view files. Teams administrators can control what features guests can access as well as the areas where they don’t have access.
- What limitations exist for Microsoft Teams guests?
By default, Microsoft Teams guests don’t have access to the following areas and information: the list of persons outside of Teams, information on the calendar and meetings, the organization chart, PSTN and OneDrive for Business. Guest cannot create teams, browser for a team or upload files in private chats.
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