How to fix There was a problem connecting to Netflix error

January 2023 · 3 minute read
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Can’t enjoy the Netflix app on your Windows 10 PC due to There was a problem connecting to Netflix error? Worry not, we got solutions that can help you fix this problem once and for all.

Some of the common scenarios of the Netflix app for Windows 10 do not work:

Fix There is a problem connecting to Netflix please try again later (-12) error

  • Try updating video players
  • Disable hardware acceleration
  • Clear browser cache
  • Additional solutions
  • 1. Try updating video players

    There was a problem connecting to Netflix error can appear if supported apps encounter issues. Therefore it is advisable to ensure that all video streaming products are updated or not to the latest version.

    You need to update some of the important apps on your system such as  Adobe Flash Player, DivX Web Player, Microsoft Silverlight, QuickTime Player, etc. (if these apps are installed on your PC).

    We also recommend installing the correct version for your operating system.

    2. Disable hardware acceleration

    Sometimes, by disabling hardware acceleration and restarting the browser, you can solve the There was a problem connecting to Netflix error.

  • Right-click on the video you are watching.
  • Select Settings.
  • Make sure the Enable hardware acceleration box is unchecked.
  • Click Close to see if the problem has been solved.
  • 3. Clear browser cache

    If the cache files of the Web browser, temporary files, and cookies are corrupted, you might experience There was a problem connecting to Netflix error. To fix the problem, clear the cache:

  • In the address bar, enter chrome://settings/ learBrowserData and press Enter.
  • Select the following:
  • clear browsing data There was a problem connecting to Netflix

    4. Additional solutions

    If There was a problem connecting to Netflix error is still there, try the following:

    To do this, follow the next steps:

  • Navigate to Settings app -> Apps -> Netflix app -> Uninstall.
    apps can't connect netflix
  • Start menu -> Widows Store.
  • Search for Netflix -> select it and install it.
  • If it’s still not working,  also  +, one of the biggest streaming services nowadays, providing you with access to amazing and exclusive shows.

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    There was a problem connecting to Netflix error can be problematic, but we hope that you managed to fix using our solutions.

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