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Have you ever tried to use your CD or DVD drive and received a message prompt saying Windows doesn’t recognize DVD?
Most users who get this message may not know what to do in the first instance, and it can be nerve-wracking trying to figure it out or find support through other channels of assistance.
But there are several solutions to resolving this issue, and we share these with you in this article.
What to do if Windows won’t recognize DVD?
Before we go through each solution to fixing the Windows that doesn’t recognize your DVD drive issue, it is good to know the symptoms that manifest prior to this.
If you see any of these signs, then it means Windows doesn’t recognize your DVD drive:
- Code 19: Windows cannot start this hardware device because its configuration information is incomplete or damaged
- Code 31:The device is not working properly because Windows cannot load drivers required for this device
- Code 32: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality
- Code 39: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing
- Code 41: Windows successfully loaded the device driver for this hardware but cannot find the hardware device
These are the most common errors under Device Status, and they can be brought about by three main issues: undertaking a Windows OS upgrade, installing or uninstalling DVD recording programs, or uninstalling Microsoft Digital Image.
In order to resolve the Windows doesn’t recognize DVD issue, here are six solutions to get you started:
1. Use Hardware and Devices Troubleshooter
In order to fix the Windows doesn’t recognize DVD problem by using Hardware and Devices troubleshooter, do the following:
If this doesn’t resolve the Windows doesn’t recognize DVD issue, try the second solution.
2. Reinstall or update the driver
In order to update your driver, locate the driver on the official website of your device manufacturer’s website, then follow the instructions to install it.
In order to reinstall your driver, take the following steps:
Your CD/DVD drivers will be installed automatically once your computer reboots.
Try solution 3 if this one did not resolve the issue.
3. Remove and reinstall IDE/ATAPI drivers
IDE/ATAPI are software development tools used to write and test programs or software. Some users have said the IDE/ATAPI interface is obsolete today because newer motherboards don’t have it anymore, and has been replaced with Serial ATA, found on most desktops and laptops.
However, in order to remove and reinstall the IDE/ATAPI drivers on your computer, take these steps:
If Windows doesn’t recognize the DVD drive even after doing this, use the next solution.
In addition, you should consider driver update tools that automatically reinstall or update drivers, so have a try with DriverFix.
4. Fix corrupted registry entries
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The reason this problem occurs is that there are two Windows registry entries that have been corrupted.
Follow these steps to use your computer’s Registry Editor to remove and delete the corrupted entries:
Note: if LowerFilters doesn’t show under registry entry, us these steps:
In order to use this method, you need to have logged into Windows as an administrator.
If you want to verify that you are logged in as administrator, do the following:
Note: The steps outlined above for Registry Editor must be followed carefully because any incorrect modifications to the registry may cause serious damage to your computer.
Before making any changes, backup the registry for restoration in case of any problems.
Sometimes, this method may cause CD/DVD recording software to have bugs or not work correctly. In case this happens, try to uninstall and reinstall the affected app, and check with its creator for an updated version.
If this method still didn’t work to resolve the Windows doesn’t recognize DVD issue, go to solution 5.
5. Create registry subkey
In order to create a registry subkey, take the following steps:
In order to use this method, you need to have logged into Windows as an administrator.
If you want to verify that you are logged in as administrator, do the following:
Use this method on Windows 7, 8/8.1, or Windows 10 (version 1507). These issues are not found in Windows 10 version 1511 or later versions.
Note: The steps outlined above for Registry Editor must be followed carefully because any incorrect modifications to the registry may cause serious damage to your computer.
Before making any changes, backup the registry for restoration in case of any problems.
Read more about this topic6. Check BIOS settings and chipset drive
If you’re unsure about how to check your BIOS settings, contact your device’s manufacturer, because BIOS systems differ, such that one device may not have similar settings to another, so you need to do this to verify that your drive is activated in your device’s BIOS.
You can also check with your device’s manufacturer whether your device came with the CD/DVD drive, or it is purchased separately, and that the chipset drivers are up to date, or current.
Your manufacturer should be able to assist with any further troubleshooting issues you may have if the first three solutions didn’t work.
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