Microsoft Office 365 known issues [Full Guide]

November 2022 · 6 minute read
3 ways to recover Microsoft Office files deleted by Windows update

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    • The Office Suite is powerful enough to support both Windows 10 and Mac users, but that does not mean that it does not come with its fair share of problems.

    A while ago, Microsoft had released an official web page with the most known issues concerning Office and Windows 10 and has provided a couple of fixes for the aforementioned.

    We’ve decided to add some more to the list. So without further ado, here are some useful methods to solve Microsoft Office 365 known issues.

    How to fix common Office 365 issues and errors

    I. Microsoft Office 365 login issues

    1. Check your credentials and try changing the login format

    You might be able to solve this problem simply by changing the login format. Instead of your email address, use:

    [email protected]

    Also, the issue might come from a Generic Credential with a Persistence set to Session. So, you will need to find the problematic credential and delete it.

    Here’s how to do that:

    2. Recreate your email profile

    Remove all Microsoft Office credentials, and your profile by doing the following:

    After doing that, you just need to create a new Outlook profile.

    3. Update Office to the latest version

    You can do it by following these steps:

    4. Use a third-party software

    Hetman Office Recovery is designed to help you recover and access your Office documents whenever their native program does comply with your instructions.

    This tool provides native file support for Microsoft’s popular formats and more.

    In fact, versatility is a quintessential characteristic of Hetman Office Recovery and it does justice to its reputation by seamlessly working with all types of platforms, devices, storage media including all SSD, HDD, USB pen drives, NAS, and all versions of FAT and NTFS.

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    Moreover, not even damaged devices or in this case, error-impacted Office documents can stand a chance against this powerful recovery tool.

    Let’s quickly look at its key features:

    II. Microsoft Office 365 activation issues

    1. Switch off the Windows Firewall

    The Windows Firewall might be hindering the MS Office activation if it’s on. So temporarily switching that firewall off might do the trick.

    You can switch the firewall off via the Control Panel as follows:

    2. Repair the MS Office Suite

    You can open the suite’s repair tool from the Programs and Features tab as follows:

    3. Reset the TCP/IP in Command Prompt

    Select the Command Prompt (Admin) on the Win + X menu. Then enter the netsh int ip reset resettcpip.txt command in the Prompt window, and press the Return key.

    III. Temporary server issues Microsoft Office

    1. Check your Time Zone

    Incorrect Time Zone can create server-related issues resulting in this error. Make sure that time, date, and time zone are set correctly on your system before trying to activate the license.

    2. Run Office as Administrator

    Running the Office application with administrative privilege can fix the temporary server issues as well.

    Simply right-click on Word and select the Run as Administrator option. Once the Office application is up and running, try to activate the license check for any improvements.

    3. Use Support and Recovery Assistant for Office 365

    Microsoft offers a Support and Recovery Assistance for Office 365 tool that can help you identify the activation issues with Office 365.

    Here’s how to do this:

    So, have these fixes helped you?

    Go ahead and leave your feedback below so that we could add more to the list.

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