Surface Pro can’t detect mouse pointer

November 2022 · 5 minute read

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  • The Surface Pro has had persistent issues with the mouse. The device is designed to take input from the Surface Pen as well, besides being touch-enabled too. As such, invoking the Surface Pen automatically reduces the mouse pointer to a mere dot on the screen.

    However, while that is a specific design feature, the same might get invoked randomly even when the pen is nowhere near the display. This can be annoying as well, especially when the Surface Pro is used in laptop mode with mouse as the input device of choice.

    That said, there sure are ways to circumvent the issue easily.

    What to do if your Surface Pro can’t see the mouse pointer

  • Outdated trackpad driver
  • Electromagnetic interference
  • Tablet mode
  • Multiple Bluetooth mouse pairings
  • Mouse pointer disappears in Chrome browser
  • 1. Outdated trackpad driver

    An outdated trackpad driver might be the reason why your Surface Pro can’t see the mouse pointer. As a way out, check to see if there is an update available for the trackpad driver. Here is how you do it:

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    2. Electromagnetic interference

    The Surface Pro is designed to detect the Surface Pen even when it is not in physical contact with the display but is held some way off of it. This can be attributed to the electromagnetic field created between the pen and display which enables the latter to detect the exact presence of the pen on the screen.

    However, there are several common household items present in most of our homes that also produce an electromagnetic field. Those include objects seemingly as innocent as a stereo receiver, iron, refrigerator, mixer, fluorescent light, and so on.

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    Taking the Surface Pro near at of those might trick it into believing it is the Surface Pen that is in the vicinity, thereby leading to the pointer being transformed into a dot.

    To rule out such a possibility, take the Surface Pro to a place where there aren’t any electrical devices nearby. The best thing to do here would be to take the Surface Pro outside and test if it can detect the mouse pointer.

    3. Tablet mode

    Sometimes the Surface Pro might be lingering in tablet mode even if it has been disengaged. In such a scenario, it would be a good idea to engage tablet mode followed by dis-engaging it again. This way, the Surface Pro will know if it is to be used as a regular laptop, complete with the keyboard and mouse as input devices.

    Also, specifically, click on the keyboard icon at the taskbar to reinforce the above. Likewise, the mouse pointer too should be visible as well.

    4. Multiple Bluetooth mouse pairings

    Several users have found their Bluetooth mouse devices to behave abnormally – read pointer just disappears – if the mouse is paired to another computer nearby. This leads to a clash of sorts with both PCs likely competing for the same mouse while the mouse can pair with only the one with the stronger signal. In that case, either the mouse will have to be unpaired or uninstalled from one of the devices or one of the computers needs to be operated beyond the Bluetooth range of the mice.

    This should let one of the PCs be in complete control of the mouse with the pointer hopefully behaving normally.

    5. Mouse pointer disappears in Chrome browser

    Strange it might sound though it happens to be a common problem wherein the mouse pointer is nowhere to be seen within the Chrome browser. Outside of it, the mouse behaves just as it should and the pointer too is perfectly visible.

    This should make it amply clear that the issue is with the Chrome browser itself. In that case, you might want to start with updating the browser itself, if any such is available. Here are the steps:

    However, if the problem persists and Chrome is up to date, here is something else you might want to try.

    There you have it, the steps to be followed if your Surface Pro device can’t see the mouse pointer.

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